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Información legal y ayuda de compra | Andypola
Legal information and purchase help

How to buy

Search for articles

The store shows us on the left side the article search engine from where you can search for an article based on the string entered in the form. The existing sections or categories are also presented in the left margin. By clicking on the categories, the different subcategories that depend on it will appear just below. The main categories appear in bold and with larger text than the subcategories.

On the page of each category or subcategory, products on offer or recommended selected by Andypola will appear.

By clicking on an article you will access the particular sheet of that product with detailed information about it, its photograph and its price in euros. In the sheet of some products a selector may appear to determine the different characteristics or varieties (color, size, etc.) of the same. These characteristics can vary the price of the article that will be shown at the moment of selecting them.

Add articles to your basket

To add any article to your basket you have to click the [BUY] link or the icon that represents a shopping basket from the shop window, from the article sheet or from the category listing.

You can always see your basket by clicking on the link that appears as an image of a shopping cart. During navigation through the store, the MiniBasket is always shown at the top of the page where it offers you a summary of the status of your basket. Once in the basket you can modify the units of an article, delete articles and see the amount of your order. From the basket you take the step to make the final purchase by clicking on the [PAY] link.

You can also add articles to the basket from your personal area "my orders", an area where your data and purchase history are reflected. Each of the orders listed has a link prepared to be able to include the articles of that order in the current basket and thus save navigation time through the store if you have to repeat some order already made previously. Of course in the basket you can make the necessary modifications to adjust your new order.

Identify yourself

The next step will be to identify yourself with your email and password if you are already an Andypola customer or fill out the customer form if it is the first time you buy in our store.

Once identified you will see the screen with billing and shipping data, amount of articles, shipping costs that you must select based on shipping data and choose the payment method.

Complete your order

Once you have verified that all the data is correct you must click on the [Complete Order] button to give approval and close the order. After this, a screen will be shown in which you will be told the order number assigned to your purchase and other details of the same.

Check how easy it is to buy at Andypola

Payment method

What payment methods can I use to make my purchase?

We offer the following payment methods: Cash on Delivery, Bank Transfer or Deposit, Visa, Visa Electron, MasterCard, Bizum, and PayPal.

Why might my credit card be declined?

Your card may be declined for one of the following reasons:

  • The card may be expired. Check that your card has not exceeded its validity date.
  • The card's limit may have been reached. Check with your bank to ensure the card has not exceeded the allowed purchase amount.
  • Some entered data may be incorrect. Verify that you have correctly filled in all the required fields.
  • Your card may not have the online purchase option activated. Check with your bank to ensure this option is enabled for your card.

 

Is it safe to use my credit card on the website?

Yes, the data is transmitted in an encrypted SSL format. For payments with Visa and MasterCard, only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is part of the CES system, the system will contact the issuing bank to have the buyer authorize the purchase. Once the bank confirms the authenticity, typically through an SMS with a confirmation code, the charge will be made to the card. Otherwise, the order will be canceled.

Envíos

GASTOS PAGO CONTRAREEMBOLSO: El pago contrarreembolso conlleva un cargo extra del 5% (mínimo 3 €, impuestos incluidos), correspondiente a la comisión de la agencia de transportes. Si elige esta forma de pago, le contactaremos telefónicamente para verificar sus datos antes del envío. Si no podemos contactarle, su pedido podría ser cancelado.

Los gastos del pago contrarreembolso no están incluidos en la promoción de gastos de envío gratis.

PENALIZACIÓN POR NO RECOGIDA (CONTRAREEMBOLSO): Las agencias de transporte intentan entregar el paquete 2 o más veces durante un máximo de 15 días. Si el paquete es devuelto por no recogida o rechazo, se inhabilitará esta forma de pago en la ficha del cliente. Podrá reactivarse tras un pago de 15 €.

ATENCIÓN: Para destinos internacionales como Suiza y Reino Unido, puede aplicarse un suplemento de envío debido a regulaciones aduaneras y variaciones en las tarifas de transporte. No obtenemos beneficio de estos cargos; solo cubrimos el coste impuesto. Si hay ajustes en la tarifa, le contactaremos antes de procesar el pedido.

Condiciones de Envío

Gastos de Envío (IVA incluido)

35+ Países
3.90€ Desde España
35€ Envío Gratis España
24-48h Entrega España

España y Portugal

España (Península)
24/48 horas
3,90€ IVA 21%
📦 Envío GRATIS en pedidos superiores a 35,00€
Baleares
48/72 horas laborables
7,50€ IVA 21%
Canarias, Ceuta y Melilla
7 días - Sin impuestos/aduana
7,50€
Portugal (Península)
5,00€ IVA 21%
📦 Envío GRATIS en pedidos superiores a 65,00€
INPOST Internacional (Punto Pack)
7,50€ IVA 23%
📦 Envío GRATIS en pedidos superiores a 65,00€
INPOST Internacional (Punto Pack y Locker)
7,50€ IVA 23%
📦 Envío GRATIS en pedidos superiores a 65,00€

Recogida en Almacén

Recoger y Pagar en Nuestro Almacén de Santa Pola
Previa cita
0,00€ IVA 21%
🏪 ¡Recogida gratuita en nuestro almacén!

Shipping

CASH ON DELIVERY FEES: Cash on delivery incurs an additional charge of 5% (minimum €3, taxes included), corresponding to the transport agency's commission. If you choose this payment method, we will contact you by phone to verify your details before shipping. If we are unable to contact you, your order may be canceled.

Cash on delivery fees are not included in the free shipping promotion.

PENALTY FOR NON-DELIVERY (CASH ON DELIVERY): Transport agencies attempt to deliver the package 2 or more times over a maximum of 15 days. If the package is returned due to non-delivery or refusal, this payment method will be disabled in the customer's profile. It can be reactivated after a payment of €15.

ATTENTION: For international destinations such as Switzerland and United Kingdom, a shipping surcharge may apply due to customs regulations and variations in transport rates. We do not profit from these charges; we only cover the imposed cost. If there are adjustments to the rate, we will contact you before processing the order.

Shipping Conditions

Shipping Costs (VAT included)

35+ Countries
3.90€ From Spain
35€ Free Shipping Spain
24-48h Delivery Spain

Spain and Portugal

Spain (Mainland)
24/48 hours
3.90€ VAT 21%
📦 FREE Shipping on orders over 35.00€
Balearic Islands
48/72 working hours
7.50€ VAT 21%
Canary Islands, Ceuta, and Melilla
7 days - No taxes/customs
7.50€
Portugal (Mainland)
5.00€ VAT 21%
📦 FREE Shipping on orders over 65.00€
INPOST International (Punto Pack)
7.50€ VAT 23%
📦 FREE Shipping on orders over 65.00€
INPOST International (Punto Pack and Locker)
7.50€ VAT 23%
📦 FREE Shipping on orders over 65.00€

Warehouse Pickup

Pickup and Pay at Our Santa Pola Warehouse
By appointment
0.00€ VAT 21%
🏪 FREE Pickup at our warehouse!