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Legal information and purchase help | Andypola

Returns

Instructions for your return:
You have a maximum of 30 calendar days to return your order from the date you receive it.
For the return to be valid, the footwear must be sent in perfect condition, properly protected, with its original packaging and provided it has not been used.
We do not offer exchanges: if you want a different size, color, or item, you must place a new order through our website.
How to return an order?
Click on the country, depending on your case, to learn about the return options.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.

If you cannot print the form, please provide your details on a sheet of paper to identify your return.
How can I file a claim for my order?
If, exceptionally, you receive a pair of shoes with any manufacturing defect or damage, contact us via our phone +34 666 258 252 (WhatsApp), by email clientes@andypola.com or through our online form by clicking here. You must provide us with the order number, footwear reference, as well as the observed damage (with some photos), and we will explain the procedure to follow.
Spain Mainland
Shipping options for returns
Option 1: Generate a CORREOS label by clicking here: GENERATE LABEL.
Cost: €3 (will be deducted from the refund amount).
Include your details with the RETURN FORM downloadable here: DOWNLOAD.
(Excludes Balearic Islands, Canary Islands, Ceuta, and Melilla)
Option 2: Send the footwear to:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

We will refund the full amount within a maximum of 10 calendar days upon receipt. If you paid by bank deposit, transfer, or cash on delivery, provide your bank account number.
Spain (Canary Islands, Balearic Islands, Ceuta, and Melilla)
Send the footwear to the same address indicated for Mainland Spain. The shipping cost is not refundable.
Include your RETURN FORM: DOWNLOAD.
We are not responsible for customs fees; if payment is required, we will contact you within 24 business hours.
Refund within 10 calendar days upon receipt. For transfers, provide your bank account number.
Germany and Austria
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €7.50, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Croatia
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €10, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Denmark
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €10, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Slovakia
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €7.50, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Slovenia
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €10, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Estonia
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €20, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Finland
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €20, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Mainland France and Belgium
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €7.50, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Hungary
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €10, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Ireland
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €20, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
The company is not responsible for customs fees; if payment is required, we will contact you within 24 business hours.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Italy
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €7.50, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Latvia and Lithuania
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €20, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Luxembourg
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €15, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Netherlands
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €7.50, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Mainland Portugal
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €5, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Czech Republic
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €10, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Sweden
Shipping options for returns
Option 1: You can generate a GLS label to drop off the return package at the nearest delivery point by clicking the following link: GENERATE LABEL.
This shipment will cost €30, which will be deducted from the refund amount once your return is received and processed.
Include your details using the RETURN FORM that you can download through this link: DOWNLOAD. Print it and place it inside the box along with the returned footwear.
Option 2: You can send us the footwear to the following address using the shipping method of your choice:
KALLIWODA INVEST S.L.
Fontaneros, 1 (Pol.Ind IN-II)
03130 SANTA POLA (Alicante), SPAIN

As soon as we receive it, we will proceed to refund the full amount of the returned item within a maximum of ten (10) calendar days, using the payment method used for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the transfer corresponding to the returned items.
Poland
In case of a return, please note the following:
  • The return cannot be processed under any circumstances if the product is not sent in perfect condition, properly protected, in its original packaging, and provided it has not been used.
  • The refund of the paid amount will be made using the payment method used for the purchase, within a period not exceeding thirty days.
  • If the payment was made by bank transfer or cash on delivery, it will be necessary to provide the account number and the account holder's details to process the return.
  • The refund will only be processed after verifying the condition of the packaging and accessories of the returned product at our warehouses.
  • We do not offer exchanges: if you want a different size, color, or item, you must place a new order through our website.
  • Important for returns: the company is not responsible for customs fees that may arise from the return shipment. If payment of these fees is required, we will contact you within 24 hours to pay the corresponding amount so we can send the package and proceed with the return. If the amount is not received within the established period, the package may be returned to the place of origin.

Returns
The maximum period to return a purchased product is 20 calendar days from the date of receipt of the order. The return is subject to the provisions of our General Conditions as the right of withdrawal (10. RIGHT OF WITHDRAWAL).
How to return an order?
  1. Send the item clearly indicating the sender on the outside of the package.
  2. Include in the shipment your full name, order number, phone number, and email address.
  3. You can download the Return Form from this link: Download return form.
  4. Send the shoes that do not suit you to the following address, using the shipping method of your choice:
Qlink - EZI RETURNS - Andrés Machado
ul. 3 Maja 8, bud.S5
05-800 Pruszków
Poland

If you have any additional questions, do not hesitate to contact us.
Other destinations
Send the footwear to the Mainland Spain address; the shipping cost is not refundable.
Include your RETURN FORM: DOWNLOAD.
We are not responsible for customs fees; we will contact you within 24 business hours if necessary.
Refund within 10 calendar days upon receipt. For transfers, provide your bank account number.
Legal right to withdraw from the purchase
A.1. Right of withdrawal:
If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession of the goods or, in the case that the goods composing your order are delivered separately, 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession of the last of those goods. To exercise the right of withdrawal, you must notify us at KALLIWODA INVEST S.L., at the address, Calle Calafates 6, (Pol.Ind IN-II), Santa Pola (Alicante), Spain, by phone at +34 666 258 252, by writing to us at the email address clientes@andypola.com or through our contact form, of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). You may use the withdrawal form template that you can download at the end of this section, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for the communication regarding the exercise of this right to be sent before the corresponding deadline expires.
A.2. Consequences of withdrawal:
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction. You will not incur any costs as a result of the refund. Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have provided proof of their return, whichever condition is met first. You must return or deliver the products to us directly at the address mentioned above without undue delay and, in any case, within a maximum period of 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered met if you return the goods before this period has expired. The cost of returning the goods will always be borne by the consumer in the manner they deem appropriate. You will only be responsible for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
A.3. Contractual right of withdrawal:
In addition to the legally recognized right of withdrawal for consumers and users mentioned in this section, we grant you a period of 14 days from the Shipping Confirmation to make returns of the products. If you return the products within the contractual withdrawal period, but after the legal period has expired, you will only be refunded the price paid for such products. You will be responsible for the direct costs of returning the product. You may exercise your right of withdrawal in accordance with clause A.1 above, although if you communicate your intention to withdraw from the contract after the legal withdrawal period, you must in any case deliver the goods to us within the 14-day period from the Shipping Confirmation. Your right to withdraw from the contract will apply exclusively to those products that are returned in the same condition in which you received them. No refund will be made if the product has been used beyond merely opening it, for products that are not in the same condition in which they were delivered, or that have suffered any damage, so you must be careful with the product(s) while they are in your possession. Please return the item using or including all its original packaging, instructions, and other accompanying documents, if any. In any case, you must deliver, along with the product to be returned, the receipt you received at the time of delivery of the product, duly completed. If you wish to return the products, you will be responsible for the return costs. We recommend, as the simplest and most economical method, that you choose Correos. Please note that if you decide to return the items to us with shipping costs due, we will not accept the package. After examining the item, we will inform you if you are entitled to a refund of the amounts paid. The refund of transport costs will only be made when the right of withdrawal is exercised within the legal period and all items composing the order in question are returned. The refund will be made as soon as possible and, in any case, within 14 calendar days from the date you communicated your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first. The refund will always be made using the same payment method you used to pay for the purchase. If you paid by bank deposit, transfer, or cash on delivery, you must provide us with your bank account number for the corresponding transfer. Questions:
clientes@andypola.com

| +34 666 258 252
Download withdrawal form

General Conditions

1. GENERAL INFORMATION

In compliance with the provisions of Royal Decree 1906/99 of December seventeenth, which regulates electronic contracting with general conditions, and of the Retail Trade Organization Law (Law 7/1996 of January 15, modified by Law 47/2002 of December 19) as applicable to the provisions on distance sales in articles 38 and following.

This document constitutes the general regulation of the services provided by Kalliwoda Invest, S.L., through the Website www.andypola.com, constituting the legal framework that develops this contractual purchase-sale relationship.

These General Conditions are subject to the provisions of Law 7/1988, of April 13, on General Contracting Conditions, Law 26/1984, of July 19, General for the Defense of Consumers and Users, modified by Law 39/2002, of October 28, transposing to Spanish legal system various community directives on protection of consumer and user interests that incorporates the modifications introduced by Law 22/2003, of July 9, bankruptcy, and Incorporates the modifications introduced by Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods, to Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Organization, modified by law 47/2002 for the transposition to the Spanish legal system of Directive 97/7/EC, regarding distance contracts, and for the adaptation of the Law to various Community Directives and to Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

The services offered by Kalliwoda Invest, S.L., may be contracted by any users who meet the requirements established in these CONTRACTING CONDITIONS and LEGAL NOTICE available at all times on the Website www.andypola.com.



2. OBJECT OF THE CONTRACT

The contract aims to regulate the general conditions of service offered by Kalliwoda Invest, S.L. The services that Kalliwoda Invest, S.L., currently provides and that are the object of this contract, are those of Online footwear sales.

Access to information is completely free, while the product purchase service is onerous, specifying at all times the current prices of the product, shipping prices, and tax charges.

The contracting procedure will be carried out in the Spanish language in all cases, being able to Kalliwoda Invest, S.L., establish the possibility of carrying out the contracting of the service in other specified languages.



3. IDENTIFICATION OF THE CONTRACTING PARTIES

On one hand Kalliwoda Invest, S.L., (hereinafter, www.andypola.com) CIF: B-53352498, with registered office located at Calle Calafates 6, (Pol.Ind IN-II) - 03130 – Santa Pola (Alicante), contact phones +34 666258252 and email: info@andypola.com. Currently this Company is operating through the network under the following domain name: www.andypola.com.

Commercial Registry of Alicante Volume 2303, folio 90 sheet A-52095; C.I.F. B-53352498

And, on the other hand, by the CLIENT, whose data entered to make the purchase or to make some suggestion, through the form established for this purpose, are those that have been entered by them.

All data included in it have been entered directly by the CLIENT, so the responsibility for the authenticity of the same corresponds, directly and exclusively to the CLIENT.



4. OBLIGATIONS RELATIVE TO THE PURCHASE PROCEDURE

The CLIENT is solely responsible for the veracity of the data entered by them in the purchase procedure, and accepts the obligation to provide truthful, accurate and complete data.

If the CLIENT fails to comply with this obligation, they will be under their responsibility to respond for possible damages and losses produced to www.andypola.com or to a third party.



5. SERVICE CONDITIONS

The commercial conditions of this service and the offers that may eventually be carried out by www.andypola.com always appear on the Website so they can be consulted, archived or printed. www.andypola.com, reserves the right to modify at any time these Contracting Conditions as well as any other document displayed on the Website.



6. RESPONSIBILITIES

www.andypola.com will not be responsible for delays or failures that occur in access, operation and operability of the Web, or in its services and/or contents, as well as neither for interruptions, suspensions or malfunction of the same, when they have their origin in failures caused by natural catastrophes or force majeure situations, or of extreme urgency, such as strikes, attacks or computer intrusions or any other force majeure situation or cause fortuitous, as well as for errors in telematic networks of data transfer and in any case when the error had been produced by a third party outside the Business Organization of www.andypola.com.

www.andypola.com is responsible for the reliability, veracity and accuracy of the contents, data or information regarding the products offered on its Website, except when these had been modified by third parties, whether or not related to the organization, without express authorization by the company. The service provided by www.andypola.com is limited exclusively to making available to CLIENTs the products offered on the Website.

The CLIENT commits to comply with what is established in the LEGAL NOTICE and with the CONTRACTING CONDITIONS published by www.andypola.com on its Website at the time of purchase of the product.



7. PURCHASE PROCEDURE

All products displayed on the Website www.andypola.com are presented in EUROS and carry 21% VAT included in the price.

As of today the service contracting procedure is carried out completely electronically, being necessary to initiate it to be registered as a user of the Website. The steps to carry out the contracting are the following:

Search for articles- The store shows us on the left side the article search engine from where you can search for an article based on the string entered in the form. The existing sections or categories are also presented in the left margin. Clicking on the categories will show you in the central part the different subcategories that depend on it. The categories that have subcategories are distinguished by being aligned to the right or ending with the sign - On the page of each category or subcategory products on offer or recommended selected by Andypola will appear.

From this page you can also access the listing of all articles in the current category indicated as [Show more articles]. - By clicking on an article you will access the particular sheet of that product with detailed information about it, its photograph and its price in euros. In the sheet of some products a selector may appear to determine the different characteristics or varieties (color, size, etc.) of the same. These characteristics can vary the price of the article that will be shown at the moment of selecting them

2º » Add articles to your basket- To add any article to your basket you have to click the [buy] link or the icon that represents a shopping basket from the shop window, from the article sheet or from the category listing. - You can always see your basket by clicking on the link [view basket] that appears in the MiniBasket. During navigation through the store the MiniBasket is always shown which offers you a summary of the status of your basket. Once in the basket you can modify the units of an article, delete articles and see the amount of your order. From the basket the step is taken to make the definitive purchase by clicking on the link [Process order].

- You can also add articles to the basket from your personal area "your orders", area where your data and purchase history are reflected. Each of the orders listed has a link prepared to be able to include the articles of that order in the current basket and thus save navigation time through the store if you have to repeat some order already made previously. Of course in the basket you can make the necessary modifications to adjust your new order.

3º » Identify yourself- The next step will be to identify yourself with your email and password if you are already a CLIENT of Andypola or fill out the CLIENT form if it is the first time you buy in our store. Once identified you will see the screen with billing and shipping data, amount of articles, shipping costs that you must select based on shipping data and choose the payment method.

4º » Finalize your order- Once you have verified that all data is correct you must click on the [Finalize Order] button to give approval and close the order. After this a screen will be shown in which you will be told the order number assigned to your purchase and other details of the same.



8. PRODUCT SHIPPING

Usually all products offered we have them in stock. This allows us that orders confirmed on working days before 14:00 hours are processed for delivery the next working day (Spain peninsula) through urgent transport agencies, however this depends on having agreed expressly with the buyer and in no case is a firm commitment on our part, it also depends on the saturation of orders we have at each moment being able to delay up to a week the delivery of your order.

In case you choose cash on delivery as payment method this carries an extra charge that corresponds to the commission charged by the transport agency and which is 5% with a minimum of 3 euros plus 21% VAT, likewise if you choose this payment method we need to contact you by phone before making the shipment to verify your data. If we cannot contact you this may mean the cancellation of your order.

Shipping Costs (VAT included)

Spain Peninsula Shipping Costs 3,90 EUR
Balearic Islands Shipping Costs 7,50 EUR
Deutschland & Österreich Shipping Costs Germany, Austria 7,50 EUR
Canary Islands, Ceuta and Melilla Shipping by Blue Package Mail 7,50 EUR
Portugal (Peninsula) Portugal (Peninsula Only) 7,50 EUR
France continentale France 7,50 EUR
EEC European Islands Shipping Costs 35,00 EUR
Rest of Europe EEC (except islands) Shipping Costs 15,00 EUR
Romania Shipping Costs 7,50 EUR
Rest of Europe NON EEC (except islands) Shipping Costs 25,00 EUR
America Shipping Costs 40,00 EUR
Australia Shipping Costs 60,00 EUR
Asia Shipping Costs 45,00 EUR
Africa Shipping Costs 50,00 EUR
Others Shipping Costs 50,00 EUR
Special Wholesale Agreement Level 1 Shipping Costs 25,00 EUR
France (Martinique and Guadeloupe) France (Martinique and Guadeloupe) 90,00 EUR

Other Charges

Destination Payment Method Extra Commission Min. Max.
Spain, Peninsula and Balearic Islands Cash on Delivery 0,00 5,00% 3,00 100,00



9. VALIDITY OF THE PURCHASE PROCEDURE AS PROOF OF ACCEPTANCE AND PERFECTION OF THE CONTRACT

Both parties expressly declare that the acceptance of the service offer of www.andypola.com by the CLIENT, is carried out through the following of the purchase procedure described in the seventh section, PURCHASE PROCEDURE of these contracting conditions.

The fact of following telematically all the steps described in the seventh section for the process of purchasing products and complements by the CLIENT, implies the complete and express acceptance of these general contracting conditions, understood sufficient to contract.

The contract will be perfected from the date on which the CLIENT manifests their conformity with the contracting conditions published, at the time of making the purchase, having to select expressly the acceptance of the same.



10. LEGAL RIGHT TO WITHDRAW FROM PURCHASE

10.1. Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without needing justification. The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in case the goods that make up your order are delivered separately, 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods. To exercise the right of withdrawal, you must notify KALLIWODA INVEST S.L., at the address, Calle Calafates 6, (Pol.Ind IN-II), Santa Pola (Alicante), Spain by phone +34 666 258 252, writing to us at email info@andypola.com or to our contact form, your decision to withdraw from the contract through an unequivocal declaration (for example, a letter sent by postal or electronic mail). You may use the withdrawal form model that you can download at the end of this section, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient that the communication regarding the exercise of this right is sent before the corresponding deadline expires.

10.2. Consequences of withdrawal

In case of withdrawal on your part, we will return all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method different from the least costly ordinary delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction. You will not incur any expense as a consequence of the refund. However, we may retain the refund until we have received the goods, or until you have presented proof of the return of the same, whichever condition is met first. You must return or deliver directly to us the products to the address mentioned above without undue delay and, in any case, within a maximum period of 14 calendar days from the date you communicate your decision of withdrawal from the contract. The deadline will be considered met if you make the return of the goods before that deadline has concluded. The cost of returning the goods will always be borne by the consumer in the way they deem appropriate. You will only be responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

10.3. Contractual right of withdrawal

In addition to the legal right of withdrawal recognized for consumers and users and mentioned in this same section, we grant you a period of 30 days counted from the Shipping Confirmation to make returns of products. In case you return the products within the contractual period of the right of withdrawal, but once the legal period has passed, you will only be refunded the price paid for such products. You will bear the direct costs of returning the product. You may exercise your right of withdrawal in accordance with what is established in clause 10.1 above, although if you communicate your intention to withdraw from the contract after the legal withdrawal period has passed, you must in any case deliver the goods to us within the period of 30 days counted from the Shipping Confirmation.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond mere opening of the same, of products that are not in the same conditions in which they were delivered or that have suffered some damage, so you must be careful with the product/s while they are in your possession. Please, return the item using or including all its original wrapping, instructions and other documents that may accompany it. In any case, you must deliver together with the product to return the ticket you will have received at the time of delivery of the product duly filled out

In case you wish to return the products you will be responsible for the return costs. We recommend as the simplest and most economical way that you choose Correos. Please, note that if you decide to return the items to us at freight collect we will not accept the package.

After examining the item we will communicate if you are entitled to refund the amounts paid. The refund of transport costs will only be made when the right of withdrawal is exercised within the legal period and all articles that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within 14 calendar days from the date you communicated your intention to withdraw. However, we may retain the refund until we have received the goods, or until you have presented proof of the return of the goods, whichever condition is met first. The refund will always be made in the same payment method you used to pay for the purchase. If you have paid by account deposit, transfer or cash on delivery you must provide us your account number to make the corresponding transfer

If you have any doubts, you can contact us through our contact form, writing to our email info@andypola.com or calling phone +34 666 258 252.

» Download withdrawal form «



11. PURCHASE GUARANTEE

If you contract as a consumer and user, we offer you guarantees on the products we commercialize through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that manifests within two years from the delivery of the product.

It is understood that products are in conformity with the contract provided that (i) they conform to the description made by us and possess the qualities we have presented on this website, (ii) they are suitable for the uses to which products of the same type are ordinarily intended and (iii) they present the quality and performance usual for a product of the same type that are reasonably expected.

The measurements in centimeters (CM) that appear on each product are indicative and approximate and do not have a contractual nature.

In this regard, if any of the products were not in conformity with the contract, you must bring it to our knowledge following the procedure detailed in the Claims section within the "Changes and Returns" section and through any of the methods we mention in it.

Products will be exempt from guarantee if the damage or deterioration of the same is caused by use by the customer, and not by defects or flaws from manufacturing.

To apply the product guarantee it is essential that the customer present the ticket or invoice that was supplied when they made the purchase of the product or when it was delivered to them.





12. PARTIAL NULLITY

If any part of these service conditions were contrary to Law and, therefore, invalid, this will not affect the other provisions in accordance with Law. The parties commit to renegotiate those parts of the service conditions that result null and to incorporate them into the rest of the service conditions.

 

13. APPLICABLE LAW AND JURISDICTION

All questions related to the Website are governed in each and every one of their extremes by Spanish Laws. Any controversy that arises or relates to the use of the website will be submitted to the non-exclusive jurisdiction of Spanish courts and tribunals. To present claims in the use of our services you can contact by email to the address: info@andypola.com.

 

14. KALLIWODA INVEST S.L. has carried out actions focused on the internationalization of the company for which it has received aid through the current Ministry of Innovation, Industry, Commerce and Tourism included within the program of aid for the promotion of internationalization of exporting SMEs of the Valencian Community for the year 2024.

The project, with file number INTPRM/2024/88, has been supported with a grant of €15,000.00.


15. Project covered by the incentive program for the execution of installations linked to self-consumption and storage, with renewable energy sources, as well as the implementation of renewable thermal systems in the residential sector, within the framework of the Recovery, Transformation and Resilience Plan, financed by the European Union - NextGeneration EU.

Installed power: 16.56 KW
Aid granted: €5,196.46
Total investment: €17,964.93



Privacy Policy

1. PURPOSE

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, (hereinafter, GDPR) and in Organic Law 3/2018 on Personal Data Protection

Data Controller: Kalliwoda Invest, S.L., (hereinafter, www.andypola.com)

CIF: B-53352498

Registered office located at Calafates 6 street, (Pol.Ind IN-II) - 03130 – Santa Pola (Alicante)

Contact phones 666 258 252

Email: info@andypola.com.

Website: https://www.andypola.com/

Informs and communicates to Website users, its Privacy Policy regarding Personal Data Protection.

2. PURPOSES AND LEGITIMACY OF PROCESSING YOUR PERSONAL DATA

www.andypola.com, processes your personal data with the following purposes and legitimacy:

  • Website registration as a customer. To identify you as a Website customer and give you access to its different functionalities and products that are at your disposal as a registered customer. The processing of your data is necessary for the execution of the terms that regulate the use of the website.
  • Website tracking through social networks: the reason we are legitimized to process your data is the consent you give at the moment of authorizing the transfer of your data from the social network and the acceptance of its privacy policy. The use of the Messenger service to attend to your doubts and queries, will be subject to Facebook's privacy policy.
  • Management of your online purchases. This purpose includes;
  • The processing of your personal data for the development, compliance and execution of the general terms of service, as well as the management, administration, information, provision and improvement thereof.
  • Managing payment for products you purchase, regardless of the payment method used.
  • For billing purposes and to make available to you the tickets and invoices for purchases you have made on our website.
  • Managing possible returns once you have made a purchase.
  • Guaranteeing your use of other functionalities or services available, such as the purchase, management and use of Gift Cards or Gift Tickets.

The legal basis for processing your personal data is the execution of the general terms of service.

  • Receiving information about future offers and promotions by email and SMS: You can unsubscribe from this service by sending an email to info@andypola.com. Indicating in the subject data protection and your desire to not receive more information. The legal basis for the processing of your personal data is your consent that you give us with the acceptance of promotions.
  • Subscription to our newsletter, to receive offers and news by email : You can unsubscribe from our newsletter at any time by sending an email to info@andypola.com. Indicating in the subject data protection and your desire to unsubscribe from our newsletter. The legal basis for processing your personal data is your consent that you give us with the acceptance of the privacy policy.

Processing your data with your newsletter subscription involves an analysis of your customer profile, in order to send you personalized information about our products through different means (such as email or SMS).

  • Based on the product selection made on the website and your purchases we can perform an analysis of your customer profile to determine what your preferences are and therefore which shoes might best fit your style when sending you information. For example, based on your purchase and browsing history (based on shoes you have clicked on), we will make suggestions about products (shoes) that we think might interest you and, if you are a registered customer, we will provide you with "cart recovery" functionality. The legal basis for the processing of your personal data for this purpose is our legitimate interest in performing an analysis of your profile, and thus being able to send you information according to your tastes and preferences, resulting beneficial for you by selecting products that can satisfy your tastes.
  • Administrative, accounting and tax management of purchases made on the Website. The legal basis for processing your personal data is compliance with a legal obligation.
  • Management and follow-up of Incidents and complaints (customer service). The legal basis for processing your personal data is the execution of general conditions, our legitimate interest to guarantee service quality and compliance with a legal obligation. If you decide to use WhatsApp as a channel to communicate with Customer Service, we will provide your phone number to WhatsApp Inc. to verify that you are a user of this service. We recommend that you review your privacy settings and read WhatsApp's privacy policy to obtain more detailed information about WhatsApp's use of personal data of users who use their services.
  • Managing Your browsing habits. We will process data derived from your browsing on our Website according to what is set out in our Cookie Policy and for the purpose of analyzing your browsing, personalizing our service and online content. The basis that legitimizes us to carry out this processing is your consent.
  • Contest participation: By participating in our contests, you authorize us to process the data you provide us when filling out the participation form and we can communicate it through various media such as social networks or on the Website itself. In each contest you participate in you will have available the legal basis where we will provide you with more detailed information about the processing of your data. The basis that legitimizes us to carry out this processing is the consent you give us when you accept the legal basis to participate in our contests.

The communication of personal data required in the different Website forms, is mandatory in those cases where it is expressly specified, and the Website may deny registration to the user who does not provide such data. In the form where personal data is collected, the different fields whose completion is necessary and mandatory will be indicated, as well as those fields whose completion is voluntary depending on the purpose of processing.

 

3. WHAT PERSONAL DATA WE COLLECT AND PROCESS

Registered Customer: name, surnames, email, date of birth, gender, telephone, country, province, town, address and postal code. The IP address is recorded in the order table.
Email. To be able to receive offers and news by email.
Name, Telephone and Email. Management and follow-up of Incidents and complaints (customer service).
Name, Surnames, DNI and Address. For Administrative, accounting and tax management of purchases made on the Website.

 

4. RECIPIENTS OF YOUR PERSONAL DATA
www.andypola.com, makes known that it may reveal personal information of the user to respond to legal requirements, to claims that assert that website contents infringe third party rights or protect the rights, property or safety of other parties.
For the provision of the requested service and in compliance with legal obligations, it may also share the personal information you communicate with us with:

  • The Transport Agency that is responsible for delivery of the purchased product.
  • State Security Forces and Bodies, as well as other competent authorities, in response to a request in relation to a police or judicial investigation (in these cases, we will reveal the information pertinent to the investigation, such as name, city, state or province, postal code, telephone number, email address, NIF and IP address). Notwithstanding the above, we will not reveal your personal information to law enforcement agents, government representatives or third parties without a subpoena, a court order or similar legal procedure.
  • Tax administration
  • Banks and financial entities.
  • Tax management.
  • Technology service providers.

5. RETENTION OF YOUR DATA

  • Website registration as customer and social media tracking: We will process your data during the time you maintain the status of registered customer (that is, until you decide to unsubscribe) and through social networks until you decide to stop following us on the social network or cancel your account.
  • Purchase of products offered on our website: We will process your personal data during the time necessary to manage the purchase of products you have acquired, including possible returns, complaints or claims associated with the product purchase.
  • Being able to receive offers and news by email, SMS, newsletter subscription: We will process your personal data until you oppose the processing of your data or revoke your consent.
  • Administrative, accounting and tax management of purchases made on the Website: We will process your personal data for the time necessary to comply with legally established deadlines.
  • Management and follow-up of Incidents and complaints (customer service): We will process your personal data during the time necessary to attend to your request or petition.
  • Analyzing your browsing habits. We will process your personal data until you oppose the processing of your data or revoke your consent.
  • Contest participation: we will retain your data for a period of six (6) months from when the contest ends.
  • Analysis of your preferences: We will process your personal data until you oppose the processing of your data or revoke the consent given in accepting the newsletter.

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US YOUR DATA?
You can request the exercise of the following rights:
Right of access: right to obtain confirmation of whether or not we are processing your personal data.
Right of rectification: right to obtain rectification of personal data when they are inaccurate or incomplete.
Right of deletion: right to obtain deletion of personal data, when personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
Right of limitation: you can request the limitation of processing of your personal data, in which case we will only retain them for the exercise or defense of claims.
Right to portability of your data: You can request that your automated personal data be transferred or assigned to any other company you indicate in a structured, intelligible and automated format.
Right to withdraw consent: Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right of opposition: Right to oppose the processing of your data. If the processing is based on legitimate interest.
Right of complaint to the supervisory authorityYou can request the protection of rights that have not been properly attended to by the Spanish Data Protection Agency. Either through the electronic headquarters of its web portal (www.agpd.es), or by written communication addressed to its postal address (C/Jorge Juan, 6, 28001-Madrid).

Exercise of rights: We make available to you if you request them the forms where you can exercise these rights. You can request us at E-mail: info@andypola.com, which you want to exercise and we will send you the corresponding form. The exercise of rights must be carried out by communication addressed to: Kalliwoda Invest, S.L., Calafates 6 street, (Pol.Ind IN-II) - 03130 – Santa Pola (Alicante).
The rights of interested parties are personal, therefore, they will be exercised by the data holder duly accrediting their identity (for this, DNI or equivalent will be requested).They can also be exercised through legal representation, in which case, in addition to the interested party's DNI or equivalent, the third party's DNI and authentic document accrediting representation must be provided.www.andypola.com, will answer the request addressed to it in any case, regardless of whether or not personal data of the affected party or interested party appear in its processing.
In case the request does not meet the specified requirements www.andypola.com will request their correction.www.andypola.com will respond to requests within one month from receipt of the request. This period may be extended by another two months if necessary, taking into account the complexity and number of requests. .www.andypola.com will inform the interested party of any such extensions within one month from receipt of the request, indicating the reasons for delay.
6. SECURITY AND CONFIDENTIALITY MEASURES
www.andypola.com, as file and Website controller, guarantees full compliance with the provisions established in the GDPR and Organic Law. As well as guarantees due compliance with the provisions established in Law 34/2002 on Information Society Services, regarding holder information and unsolicited commercial communications.
www.andypola.com, also guarantees the confidentiality of communications carried out with the user, as well as the due and diligent processing of personal data delivered by the user.
www.andypola.com, commits to not reveal any confidential information, as well as not inform about any data subject to processing, except in cases where the law expressly requires it or when required by competent public authorities in accordance with legal and regulatory provisions applicable to the case.
7. USER OBLIGATIONS
The user will be responsible, in any case, for the veracity of the data provided. If you are a registered customer on www.andypola.com, by actively providing us your personal data by any means, you guarantee they are true and accurate and you commit to notify us of any change or modification thereof. Any loss or damage caused to www.andypola.com, or to any third party due to communication of erroneous, inaccurate or incomplete information in the registration or contact form, will be the exclusive responsibility of the user.
Reserving www.andypola.com the right to exclude from registered services any user who has provided false, vague or inaccurate data, without prejudice to other actions that proceed in law. No user, except legally constituted representation, may use the identity of another person, the user can only supply personal data corresponding to their identity.
8. UPDATE OR MODIFICATION OF THE PRIVACY POLICY AND COOKIES.
www.andypola.com, reserves the right to modify at any time the terms and conditions established in this privacy policy and Cookies, always respecting the current legislation regarding data protection and committing to either, through publication on the Website, or through sending emails when the change in question is significant for your privacy, so you can review the changes, assess them and, if applicable, oppose or unsubscribe from any service or functionality, or using any means of communication or dissemination it deems convenient for the expansion, modification or extension thereof. In any case, we suggest you review this Privacy and Cookie Policy from time to time in case there are minor changes or we introduce some interactive improvement, taking advantage that you will always find it as a permanent point of information on our Website.
9. INFORMATION ABOUT COOKIES
We use cookies and similar devices to facilitate your browsing on www.andypola.com and thus know how you interact with Us. Please, read our Cookie Information to know in greater detail the cookies and similar devices we use, their purpose and other information of interest.

Cookie Policy

www.andypola.com on behalf of itself or a third party contracted for the provision of measurement services, may use cookies when a user navigates through the sites and pages of the Web Site. Cookies are files sent to a browser through a Web server to record user activities on the Website.

The cookies used by www.andypola.com or the third party acting on its behalf, are associated only with an anonymous user and their computer, and do not provide by themselves the user's personal data.

When the user allows their reception, they will be able to know the server that uses the cookies, for which they should consult their browser's usage instructions.

Thanks to cookies, it is possible that the server of www.andypola.com, or the third party acting on its behalf, recognizes the browser of the computer used by the user with the purpose of making navigation simpler, allowing, for example, access to users who have previously registered, access to areas, services, promotions or contests reserved exclusively for them without having to register on each visit. They are also used to measure audience and traffic parameters, control progress and number of entries.

The user has the possibility to configure their browser to be warned on screen of cookie reception and to prevent their installation on their hard drive. Please, consult the instructions and manuals of your browser to expand this information. To use the Website of www.andypola.com, it is not necessary that the user allows the installation of cookies sent by www.andypola.com, or the third party acting on its behalf, without prejudice that it may be necessary that the user initiates a session as such in each of the services whose provision requires prior registration or login.

 

Cookies:

A "Cookie" is a small file that is stored on the user's computer and allows us to recognize them. The set of "cookies" helps us improve the quality of our website, allowing us to control which pages our users find useful and which they don't.

 

Cookies are essential for the functioning of the internet, providing countless advantages in the provision of interactive services, facilitating navigation and usability of our website. Keep in mind that cookies cannot damage your equipment and that, in return, having them activated helps us identify and resolve errors.

The information we provide you below will help you understand the different types of cookies:

  • Session cookies: are temporary cookies that remain in your browser's cookie file until you leave the website, so none are recorded on the user's hard drive. The information obtained through these cookies serves to analyze traffic patterns on the web. In the long run, this allows us to provide a better experience to improve content and facilitate its use.
  • Permanent cookies: are stored on the hard drive and our website reads them each time you make a new visit. A permanent cookie has a determined expiration date. The cookie will stop working after that date. We use them, generally, to facilitate shopping and registration services.

Below we publish a list of the main cookies used on our websites, distinguishing:

  • Strictly necessary cookies such as, for example, those that serve for correct navigation or those that allow payment for goods or services requested by the user or cookies that serve to ensure that the content of the website loads efficiently.
  • Third-party cookies such as, for example, those used by social networks, or by external content plugins like Google Maps.
  • Analytical cookies for periodic maintenance purposes and in order to guarantee the best possible service to the user, websites normally make use of "analytical" cookies to collect statistical data on the activity.
List and description of cookies:



Complementary guarantees – Cookie management:

As a complementary guarantee to those previously described, the registration of cookies may be subject to your acceptance during installation or updating of the browser used, and this acceptance can at any time be revoked through the content and privacy configuration options available in your browser.

Many browsers allow activating a private mode through which cookies are always deleted after your visit. Depending on each browser this private mode may have different names. Below you will find a list of the most common browsers and the different names of this "private mode":

  • Internet Explorer 8 and higher InPrivate
  • Safari 2 and higher Private Browsing
  • Opera 10.5 and higher Private Browsing
  • FireFox 3.5 and higher Private Browsing
  • Google Chrome 10 and higher Incognito
Important: Please, carefully read the help section of your browser to learn more about privacy configuration and how to activate "private mode". You can continue visiting our online store even if your browser is in "private mode", although your browsing may not be optimal and some utilities may not work correctly.